Seller T & Cs General
RESPONSE TIME: Seller will generally respond within 24hrs to questions and purchase requests, via the e-Rocks contact and invoice system.
If you contact directly via email this will be the same, via Social media this cannot be guaranteed.
PAYMENTS: All transactions must be currency requested in the invoice.
Preferred payment is via PayPal, this is accessed securely and automatically through the invoice.
Payments might also be accepted offline or via interbank electronic transfer (IBAN), the Seller will supply details if that is your preference.
BUYER PROTECTION: Transactions are between Buyers and Sellers on e-Rocks using PayPal are covered by PayPal's Buyer/Seller Protection - subject to their Terms & Conditions.
Under PayPal's terms, any Seller reserves the right to use the Buyer's PayPal registered address only as delivery address. Please check with Seller before bidding/buying if you wish to have an item shipped to another address.
SHIPPING: Please refer to shipping costs quoted on individual items and shipping policy section on the item page. All shipping costs subject to prevailing local postage rates, which might change.
Sellers reserve the right to change these rates should underlying costs change.
Shipping costs will economise when 2 or more specimens are purchased together.
Sellers will always quote and charge actual costs. Insurance, Recorded Delivery or alternative Carrier can be provided at cost to purchaser.
Sellers’ mailing address/contact information is found via their profile or on the top of your invoice:
FOR ALL CUSTOMERS: Once the Seller receives your payment the specimen(s) will be packed and sent them within reasonable time – unless you request a Shipping Hold.
RETURNS: If you receive anything you do not like you have a 10-day approval and right to return a specimen(s).
Please notify the Seller immediately (but within the 10 days) and send it back if it arrives damaged or if you are not otherwise happy with what you have been sent. Once it has been received in the condition it was sent the Seller will arrange a refund.
Our intention is only to supply material with 100% customer satisfaction.
If an item is not back with the Seller after 15 days, it will be assumed that you are intending to keep the specimen and the transaction will become final.
More remote customers wishing to return specimens will have a longer period allowed for shipping depending on their location. However we must be notified of your intention to return a specimen within 10 days of receiving it however.
REMEMBER: if there is anything you do not understand - please ask.