Payment options: offline, paypal_wpp, paypal_wps
Normally, i will respond within 24 (maximum 48) hours to questions and purchase requests, via the e-Rocks contact and invoice system.
If you contact directly via email this will be the same!
All transactions must be currency requested in the invoice.
Preferred payment is via PayPal, this is accessed securely and automatically through the invoice.
Payments might also be accepted offline or via interbank electronic transfer (IBAN), i will supply details if that is your preference.
Transactions between Buyers and Sellers on e-Rocks using PayPal are covered by PayPal's Buyer/Seller Protection - subject to their Terms & Conditions.
Under PayPal's terms, any Seller reserves the right to use the Buyer's PayPal registered address only as delivery address. Please check before bidding/buying if you wish to have an item shipped to another address.
Please refer to shipping costs quoted on individual items and shipping policy section on the item page. All shipping costs subject to prevailing local postage rates, which might change.
I reserve the right to change these rates should underlying costs change.
Shipping costs will economise when 2 or more specimens are purchased together.
I will always quote and charge actual costs. Insurance, Recorded Delivery or alternative Carrier can be provided at cost to purchaser.
My mailing address/contact information is found via my profile or on the top of your invoice:
FOR ALL CUSTOMERS
Once i received your payment, the specimen(s) will be packed and sent within reasonable time (2-3 work days) – unless you request a Shipping Hold.
If you receive anything you do not like you have a 10 - day approval and right to return a specimen(s). Shipping costs of the return have to be paid by the customer and will not get refunded.
Please note, that only the price of the purchased item will be refunded, all shipping costs, whether sending or returning, are to be paid by the buyer!
Please notify me immediately (but within the 10 days) and send it back if it arrives damaged or if you are not otherwise happy with what you have been sent. Once it has been received in the condition it was sent, i will arrange a refund.
Our intention is only to supply material with 100% customer satisfaction.
If an item is not back after 15 days, it will be assumed that you are intending to keep the specimen and the transaction will become final.
More remote customers wishing to return specimens will have a longer period allowed for shipping depending on their location. However we must be notified of your intention to return a specimen within 10 days of receiving it however.
If there are any questions about specimens, shipping and so on - feel free to ask!
Please note, that we use a professional light box for making our pictures, which uses daylight LED, this guarantees constant conditions. In post processing we only change the background, but do no color enhancement. The pictures look different on every device!
We sell rocks, not pictures!