Upon auction close, you will be sent an invoice indicating final value of the specimen. Payments must be made within 7 days of auction close. If you would like your package held for any reason please inform us when you prefer the shipment to be made, and we can make an arrangement.

All transactions must be in currency requested in the invoice. Preferred payment is via PayPal, this is accessed securely and automatically through the invoice. Transactions on e-Rocks using PayPal are covered by PayPal's Buyer/Seller Protection. Payments might also be accepted offline or via interbank electronic transfer (IBAN). We supply details if that is your preference. Once we receive the payment for your specimen(s) they will be packed and shipped within reasonable time.

If are not happy with your purchase, we accept a return. You have a 10-day approval and right to return a specimen(s). Please notify us immediately, and send it back within the 10 days after the receipt. Once it has been received in the condition it was sent we will arrange a refund. If an item is not back with us after 15 days, it will be assumed that you are intending to keep the specimen and the transaction will become final.

For details see the e-rocks Terms and Conditions policy.