As the coronavirus outbreak continues to affect all our communities and day to day life wherever you live, we want to share our latest thoughts on how we are trying to adapt to this new reality.
As you will have seen, and after discussion with our sellers, e-Rocks intends to carry on as near normal as possible.
Circumstances, especially by country are different and also changing day by day. So we intend to keep this page active/updates as necessary.
Sellers want to continue listing auctions, however "lockdown" and local postal services may cause delays in getting items sent out.
We are asking sellers to update anything relevant to this at the top of their auction pages.
Please NOTE this and the specific shipping offered/costs before bidding.
We recommend you also take note of your local restrictions on delivery etc.
So far we believe every country is keeping postal services open, some with reduced service/cuts to specific services.
Postal Service Reductions
1/ We know that Germany has currently suspended "economy air package" service to the USA and some other non EU countries.
This is likely to happen with other postal services as airfreight capacity is shut down and people are removed from risk.
2/ Generally all postal services are no longer guaranteeing services like "next day deliveries" or "signed for", but they are still working.
3/ Anyone in "lockdown" is expected to stay indoors, so getting to a postal centre/or arranging pick up is going to be less frequent or under local permit.
I am sure there are other restrictions, but please accept that things will not be working seamlessly for sometime.
Changes to e-Rocks
As we all deal with the situation in our own way over the next weeks/months, we are asking all members of the e-Rocks community to accept and work within the limitations we all face.
We are not going to change anything on e-Rocks in the Terms and Conditions, but we are going to ask Buyers (and Sellers) to be patient when it comes to delivery etc. This cannot be guaranteed.
In the case of deliveries to the USA - see above - economy service is suspended, so deliveries can be made but at a higher cost etc - for now.
Sellers can "stockpile" purchases for either delivery as a batch or until the economy service is resumed.
We know that this is already common practice and is managed directly within the community.
One change we would like to make is that "stockpiles" are paid up once a seller requests a payment.
The intention is to keep payments moving.
Again we ask everyone to arrange "stockpiles" in advance, and NOT to assume it is ok to do this without agreement or willingness to pay when requested.
As ever we appreciate everyone's input and use of e-Rocks, specifically on this notice we ask you to sign in and leave us feedback about "lockdown" or other restrictions in your area to help the community see the current situation.
Please keep safe and well wherever you are!